B.S. in Computer and Communication engineering.

Sales Executive

In iSTYLE my work was not only as a sale executive, I tried to focus on managerial and technical issues, so I was always able to help and answer my managers’ questions and to help the technician in technical issues until I became able to do almost every repair. My duties were: 􏰀 Greeting customers in a friendly and gentle manner 􏰀 Finding the best solutions and products that fit the customer’s needs 􏰀 Performing cross-sale and up-sale when needed for every purchase 􏰀 Giving customers the best explanation and training on they newly bought product 􏰀 Being able to handle negative situations with customers and turning them into positive situations 􏰀 Being able to fully understand every customer’s needs

Apple Certified Technician and Service Manager

After having 2 years of experience with Apple Macintosh and iOS devices, I became able to troubleshoot every Mac OSX and iOS (hardware and software) problems, so I backed up my career in the technical field with the needed Apple certifications to work and manage all the operations at the Apple Authorized Service Center at iSTYLE. My duties were: 􏰀 Troubleshooting and repairing all Macintosh computers (Software and Hardware) 􏰀 Troubleshooting and repairing all iOS devices (Software and Hardware) 􏰀 Setting up all periphirals for Macintosh computers/iOS devices and troubleshooting them 􏰀 Taking care of all service center tools and equipments 􏰀 Making sure that the work is done perfectly and in well prepared environment 􏰀 Finding the best solutions for customers’ problems 􏰀 Making sure that the stock is well organized and clean 􏰀 Taking care of received and sent invoices and following up them

Country Coordinator

At first, I have been chosen to work as a mystery shopping agent .Then, I have been pro- moted to be country coordinator. So my work consists on finding new shoppers for ev- ery month, following the needed schedule and dead line for each project and visit, main- training all used equipment, reviewing all visits and make sure all requirements are met. My duties are: 􏰀 Finding new employees to make the needed work 􏰀 Training new shoppers on using the needed devices 􏰀 Making sure that all equipment are working well and are in their best conditions 􏰀 Reviewing the work after being done to check if it accommodates the customers’ requests 􏰀 Making sure that all needed work is submitted before the deadline

Apple Certified Technician and system engineer

After working as a technician at iSTYLE and having the needed experience with Apple devices, I decided to move on with this experience and try to work in a more developed team so I can get more knowledge and deal with colleagues where we can share information and benefit from each other’s expertise. So I decided to move to Adkom where a bigger service center is available. My duties are: 􏰀 Servicing and installing all Macintosh and Windows computers (Software and Hardware wise) 􏰀 Servicing and installing all iOS and Android devices (Software and Hardware wise) 􏰀 Setting up servers and sharing protocols, especially OSX servers 􏰀 Setting up all peripherals with drivers for Macintosh computers and troubleshooting them 􏰀 Giving our customers the best training and introductions on all products 􏰀 Taking care of all service center’s tools and equipment 􏰀 Making sure that the work is done perfectly and in well prepared environment 􏰀 Finding the best solutions for customers’ problems 􏰀 On-site support (Hardware and Software) for companies and individuals 􏰀 Installing and maintaining Security devices such as CCTV cameras, fingerprint punching machines and firewalls 􏰀 Installing network devices and peripherals with configuring them 􏰀 Diagnosing, implementing and troubleshooting networks 􏰀 Installing and maintaining Data and Email servers 􏰀 Being able to work in a team so each one can benefit from others experience

First place Lab Expo Certification for Fall 2013-2014 in Circuit II Lab project from American University of Science and Technology.

First place Lab Expo Certification for Fall 2014-2015 in Communication Systems Lab project from American University of Science and Technology.

Senior Lab Expo Participation Certification for Spring 2015-2016 from American University of Science and Technology.

Apple Workshop - Customer Experience Skills and iPad Apple training.

Apple Certified Macintosh Technician

Apple Certified Macintosh Technician

Apple Product Professional

Apple iOS Certified Technician

CCNA R&S: Routing and Switching essentials.

CCNA R&S: Introduction to Networking.